By: Andrew Carey Delivering consistently high guest experiences depends on employing the most enthusiastic associates. We can build the fanciest, most modern hotels, but without exceptional employees, guest loyalty remains elusive. Fortunately, building great associate teams is easier than building great hotels. Most importantly, developing a great team depends on having a great leader. TheRead more
INSIGHTS
By: Lizz Chambers It can take an exhaustive amount of time to recruit, complete the interview process and properly train new associates. It should not be easy in the slightest to let them go. Once associates are a part of your team, you are, whether you like it or not, financially and emotionally invested inRead more
By: Andrew Carey Hotels are highly visible members of their local cities and towns, providing great economic benefits, valuable jobs and necessary services. Most importantly, though, hotels can have a profoundly positive impact on their local communities through a wide variety of service and outreach activities. At its core, the hospitality industry is about improvingRead more
By: Wayne West Fortune has shined brightly on my career in hospitality as I’ve had the pleasure of working for several excellent management companies as well as some truly great owners. Direct mentorship from these industry leaders has each in their own way made me a better hotelier and a better person overall. My currentRead more
By: Tania Ghanem There is an old adage in sales, ‘Book the dream, service the nightmare’. I had heard rumblings of this a couple of times early in my hotel sales career, but I didn’t take it seriously. That is, until one hot August day in the midst of wedding season when the unthinkable happened.Read more
