By: Lizz Chambers You are more than likely working for an abusive manager when a day at work can be described in any of the following terms: Walking on egg shells Living in fear Never knowing when the quake will strike Expecting sabotage Stress levels soaring the moment you walk through the doors With stressRead more
INSIGHTS
By: Wayne West Hotel management isn’t rocket science; it’s blocking, tackling and caring. It can’t always be distilled into a formulaic approach. Too often management teams lose sight of their primary objective: to deliver excellent service to their associates who in turn deliver excellent service to their guests and to the community at large. ItRead more
By: Lizz Chambers How many of us get up in the morning absolutely on-fire looking forward to another day at work? While this may be something more often obtained by those in senior positions, in the case of housekeepers the world over, it’s, “Yes, another glorious day at work cleaning up after our hotel guests!”Read more
River Bistro, located inside the Double Tree hotel on Water Street in Downtown Binghamton, is one of the the city’s best-kept secrets. Full article hereRead more
Newport Hospitality Group (NHG) is a management company that has existed since 1990. Growing primarily from managing distressed properties to prime select and full service hotels, co-founder Mike Pleninger has a lot to say about resuscitating hospitality businesses and sustaining profitability. So, let’s dive in and see what we can learn. Click here to viewRead more
