By: Lizz Chambers, CHE, CHA Woody Allen once said that 80 percent of success is showing up. Unfortunately, this accurately describes the mindset of the majority of workers today. Multiple studies conducted in different countries and across just about every industry show that very few workers, on average seventeen percent, are passionate about their jobsRead more
INSIGHTS
By: Lizz Chambers, CHE, CHA Working in hotels for many years, I have heard more than my fair share of words that steal. In fact, I have most certainly been a popular target. The way that I have survived everything, from not being ‘qualified’ for my position to a ‘shady past’ that would make aRead more
By: Lizz Chambers, CHE, CHA You could refer to his expertise as ‘Poetry in Motion’ or compare him to an ‘Orchestra Conductor’ because his primary responsibilities are to set the tempo, execute clear preparations and beats, and listen to and shape the sound of the ensemble. …or you could call what he does night afterRead more
By: Lizz Chambers, CHE, CHA Code Red…Caller ID shows one of those dreaded numbers! Ima Whiner or Malicious Michael is calling AGAIN! First it was about a manager not performing to standards, and then everyone was abusing their time off, and then supervisors were accused of playing favorites with scheduling. As the number flashes, youRead more
By: Lizz Chambers, CHE, CHA I have recently written an article entitled ‘The Key to Hotel Security/Creating a Culture’. This article emphasized the importance of properly recruiting, selecting, and training our associates to create a security culture in our hotels. However, once this monumental task has been accomplished how do we continue to ensure that ourRead more
