Consistently delivering a phenomenal guest experience is at the heart of every successful hotel and is essential to enabling long-term asset appreciation. We ensure that every NHG property excels in this objective by focusing on the following critical areas:
GUEST
EXPERIENCE
OPERATIONAL
EFFICIENCY
We work tirelessly to ensure that our operations are seamless to our guests while also maintaining their personal comfort and security. From check-in to checkout, we deliver a flawless stay by deploying experienced personnel who are fully aligned with NHG’s operational practices which have been perfected over the past three decades. To learn more, contact our President, Wayne West III.
HIGH PERFORMANCE
TRAINING
We hire for personality and train continuously for skills. Our overall belief is that successful hoteliers share a common trait that cannot be taught – passion for their work, and compassion for each and every guest. We screen heavily for this quality, and then train relentlessly to complement the personality with the appropriate skills. To learn more, contact our Vice President of Associate Engagement, Lizz Chambers.
FACILITY
MANAGEMENT
While service delivery is essential, a hotel also must be well-maintained and up-to-date in order for a guest to feel comfortable. Bedroom furnishings must be fresh, lobbies must be welcoming and the back-of-house systems must be in perfect working order. We use state-of-the-art equipment as well as the latest in hard and soft goods to ensure that guest comfort is never compromised on any level. To learn more, contact our Chief Executive Officer, Andrew Carey.
FOOD & BEVERAGE
PRODUCTION
We know our guests will emotionally correlate an excellent meal with a better overall hotel experience. As such, we place tremendous importance on delivering superior food service by emphasizing attractive presentation, server training, and modern decor while complying with brand standards and still maintaining tight cost controls. To learn more, contact our President, Wayne West III.
