By: Lizz Chambers, CHE, CHA Code Red…Caller ID shows one of those dreaded numbers! Ima Whiner or Malicious Michael is calling AGAIN! First it was about a manager not performing to standards, and then everyone was abusing their time off, and then supervisors were accused of playing favorites with scheduling. As the number flashes, youRead more
INSIGHTS
By: Lizz Chambers, CHE, CHA I have recently written an article entitled ‘The Key to Hotel Security/Creating a Culture’. This article emphasized the importance of properly recruiting, selecting, and training our associates to create a security culture in our hotels. However, once this monumental task has been accomplished how do we continue to ensure that ourRead more
By: Lizz Chambers Enthusiasm is sometimes defined as a whole-hearted devotion to an ideal, cause, study or pursuit. One might be said to be enthusiastic if they are excited about that in which they are engaged. I am a trainer and I must admit that although I have a passion for training and I spendRead more
By: Lizz Chambers I know what you are thinking: Empowerment has been done to death. It is so ‘last century’ (it became the corporate buzzword in late 1980’s). The problem is that there has been much dialogue and much written about empowerment, but how many times have you actually worked in an ‘Empowered Workplace’ supportedRead more
By: Lizz Chambers How many of us get up in the morning absolutely on-fire looking forward to another day at work? Yes, another glorious day at work cleaning up after our hotel guests-some of whom are not the personification of cleanliness and order. Another beautiful day scrubbing toilets and feeling that the rest of theRead more
