INSIGHTS

By: Lizz Chambers The Suites at Yale-New Haven is a very special place.  Boasting 24 suites equipped with full kitchens along with cooking and dining essentials.  Located just two blocks from the Yale-New Haven Hospital they offer a special service for patients and families.  The staff is one of the smallest that NHG employs.  GeneralRead more

By: Lizz Chambers Having been a Hotel Sales Associate for most of my professional life I have had to endure many misperceptions of what I actually contributed to the operation on a day to day basis. I found early on that there were ways to take these negative perceptions and turn them into actual teachingRead more

By: Lizz Chambers, CHE, CHA Woody Allen once said that 80 percent of success is showing up. Unfortunately, this accurately describes the mindset of the majority of workers today. Multiple studies conducted in different countries and across just about every industry show that very few workers, on average seventeen percent, are passionate about their jobsRead more

By: Lizz Chambers, CHE, CHA Working in hotels for many years, I have heard more than my fair share of words that steal. In fact, I have most certainly been a popular target. The way that I have survived everything, from not being ‘qualified’ for my position to a ‘shady past’ that would make aRead more

By: Lizz Chambers, CHE, CHA You could refer to his expertise as ‘Poetry in Motion’ or compare him to an ‘Orchestra Conductor’ because his primary responsibilities are to set the tempo, execute clear preparations and beats, and listen to and shape the sound of the ensemble. …or you could call what he does night afterRead more