By: Lizz Chambers, CHE, CHA Working in hotels for many years, I have heard more than my fair share of words that steal. In fact, I have most certainly been a popular target. The way that I have survived everything, from not being ‘qualified’ for my position to a ‘shady past’ that would make aRead more
INSIGHTS
By: Lizz Chambers, CHE, CHA You could refer to his expertise as ‘Poetry in Motion’ or compare him to an ‘Orchestra Conductor’ because his primary responsibilities are to set the tempo, execute clear preparations and beats, and listen to and shape the sound of the ensemble. …or you could call what he does night afterRead more
By: Lizz Chambers, CHE, CHA Code Red…Caller ID shows one of those dreaded numbers! Ima Whiner or Malicious Michael is calling AGAIN! First it was about a manager not performing to standards, and then everyone was abusing their time off, and then supervisors were accused of playing favorites with scheduling. As the number flashes, youRead more
By: Lizz Chambers, CHE, CHA I have recently written an article entitled ‘The Key to Hotel Security/Creating a Culture’. This article emphasized the importance of properly recruiting, selecting, and training our associates to create a security culture in our hotels. However, once this monumental task has been accomplished how do we continue to ensure that ourRead more
By: Lizz Chambers Enthusiasm is sometimes defined as a whole-hearted devotion to an ideal, cause, study or pursuit. One might be said to be enthusiastic if they are excited about that in which they are engaged. I am a trainer and I must admit that although I have a passion for training and I spendRead more
