By: Tommy Beyer I often tell the story to my team of my experience as a bright-eyed, 22-year-old kid walking into a property for the first time as its newly minted general manager. It was a job that I took rather hastily – who wouldn’t at that age – as I had yet to inspectRead more
INSIGHTS
By: Lizz Chambers, CHA/CHE “It’s easy to make a buck. It’s a lot tougher to make a difference.” That’s a quote by Tom Brokaw and it’s one of my favorite quotes. I trained myself to keep it in mind when I start my day, and then in late afternoon or evening I reflect on itRead more
By: Greg Johnson The word ‘hospitality’ might as well be another name for Murphy’s Law because everything that can go wrong in a hotel will and at the worst possible time! Having spent the past two decades working up the ladder of the hospitality sales and revenue management departments, I’ve seen a lot of crazyRead more
By: Andrew Carey A successful hotel needs to be more than a box with bedrooms. It needs to inspire. It needs to educate. It needs to have a soul. To be clear, I am not just talking about a brand or fancy name and all accompanying brand standards or loyalty program benefits. Those are niceRead more
By: Greg Johnson, Vice President of Sales and Marketing Group sales and all other manners of hospitality ‘selling’ are in dire need of a 21st century upgrade because, frankly, the classical model is broken. Specifically, the one-size-fits-all approach to sales no longer works, especially for the hotel industry where our customers’ needs are increasingly complex.Read more