INSIGHTS

By: Tommy Beyer You have heard this said before, but why is it so hard to remember and even harder to pay attention to all the minutia that buzzes past your desk every day? Hospitality will always be an industry built on people and personal relationships, so taking the time to connect with your teamRead more

By: Tommy Beyer Who doesn’t like to win? I enjoy watching sportscar racing and it isn’t necessarily the fastest cars that win but the car with the best team behind it. The win goes to the crew that took the time to develop and carry out a great strategy, and this same theme applies toRead more

By: Tommy Beyer Too often it is easy to forget what industry you are working. Hospitality brings with it a few disciplines and peculiarities that distinguish it from other trades, and as a career hotelier I am sorrowfully witness to many of us forgetting these core tenets. While tourism may include restaurants, hotels, airlines, tourRead more

By: Tommy Beyer Never underestimate what this linchpin of a hotel organization can bring to the table. From a large, full service property to a small, select service one, the general manager is the one who sets the tone for the entire hotel, keeps everyone on the same page and ultimately is responsible for theRead more

By: Tommy Beyer This is a tough subject to broach; control can give anyone a subconscious and addictive rush. After all, who actually wants to give up control? Certainly not many hotel general managers or any senior executive for that matter. As an owner, though, it can be especially beneficial to give up control ofRead more