By Tommy Beyer It is a perfectly valid question. No matter what organization you are in, there are layers. In hotels, there are line level associates, middle managers or department heads and senior executives. I am not here to debate who the lifeline of the property is, but rather to discuss the importance of middleRead more
INSIGHTS
By Andrew Carey All of us in the hospitality industry have a simple responsibility: Be a great and gracious host. We are not building dams or designing software. We are providing a sanctuary for weary travelers, a home away from home for road warriors or a luxurious escape for vacationing families. The problem is thatRead more
By: Tommy Beyer For those of you who are currently enrolled in school and pursuing a degree in hospitality management, I’ll let you in on a secret. You are being lied to! “Not surprising” you might say, as we all already knew that. I should preface this by saying that I think attending a reputableRead more
By: Lizz Chambers, CHA/CHE Are you the person in your organization who seems to inspire trust? Are you known as the empathic and trustworthy person who associates come to with workplace issues that may be sensitive in nature? Do you pride yourself in keeping a confidence while facilitating corporate change? Usually your associates will come beggingRead more
By: Tommy Beyer Flowing your role is a very simple mantra for a hotelier to adopt, but first you must wholeheartedly understand the concept of Flex and Flow. This applies to the Profit and Loss Statement generated for your property each month, usually from the accounting department. When your property is in a flow position,Read more