The foundation of every excellent hotel is its operating team.
Without a solid delivery-focused culture, the guest experience deteriorates, and in turn financial performance as well as the hotel’s overall health will also suffer. We ensure that all NHG-managed hotels provide a strong platform to deliver uncompromised results by focusing on the following three critical aspects of team development:
Our focus on those values help foster low employee turnover and high job satisfaction, with over 48% of NHG staff employed with us for 10+ years and 22% of employees for 20+ years.
We hire for personality and then train continuously for skills. Our overall belief is that successful hoteliers share a common trait that cannot be taught – passion for their work, and compassion for each and every guest. We screen heavily for this quality, and then we train relentlessly to complement the personality with the appropriate skills.
To learn more, contact our Vice President of Associate Engagement, Lizz Chambers
As professional opportunities arise, our leadership team looks internally to fill newly open positions, providing career progression for our associates and consistency of team dynamic. To facilitate this organic growth, we consistently monitor all associates’ growth prospects and have extensive mentorship programs in place so that they are motivated to pursue their next position.
To learn more, contact our Vice President of Associate Engagement, Lizz Chambers
As professional opportunities arise, our leadership team looks internally to fill newly open positions, thus providing career progression for our associates and consistency of team dynamic. To facilitate this organic growth, we consistently monitor all associates’ growth prospects and have extensive mentorship programs in place so that they are motivated to pursue their next position.
To learn more, contact our Vice President of Associate Engagement, Lizz Chambers
As a business built upon personal interactions, we are only as good as the cultural fit of our team members. Every position comes with many demands that make each day fast-paced and dynamic, but it’s the corporate culture that makes the difference between an exciting and a tedious job. At NHG, we have cultivated an open, merit-based organization that rewards hard work, creativity and team effort. Read more about our vision here.
To learn more, contact our Chief Executive Officer, Andrew Carey
