Williamsburg, VA (May 10, 2012) – Newport Hospitality Group (NHG) held its 21st annual General Manager Conference at Kingsmill Resort on April 15 to April 18, 2012. The conference ran three days with marketing presentations, idea sharing sessions and safety and security workshops all designed to promote continued improvement in the 35 hotels managed by this Williamsburg based hotel management company. The conference culminated on its final night with the annual awards dinner where NHG leaders recognized the exceptional performers of 2011.
Despite the inconsistent economy, NHG managed hotels had a spectacular year. Across the hotels that NHG has managed for over a year, RevPAR increased 8.4%, almost 4 percentage points more than their competitive set hotels. At the same time, 88% of the managed hotels with franchises were in the top half of their franchise quality rankings, and 36% were in the top 15%. The guests seemed to agree with the franchises as 92% are in the top half of their Trip Advisor markets and 56% are in the top 3. More importantly, though, Gross Operating Profit jumped 13%, providing real payoff to our partners. “This kind of success is not accidental,” said Andrew Carey, Executive Vice President. “It is the direct result of a strong sales culture, commitment to associate training and obsessive attention to operations.”
“This annual retreat and evening of recognition is our way of celebrating the year’s best of the best – exceptional guest service, financial performance, community service, reservation sales excellence and the talent behind the success,” said Michael Pleninger, President of NHG.
The 2011 Award Recipients are:
NHG General Manager of the Year
Warren Coore
Courtyard by Marriott Somerset, NJ
NHG Director of Sales of the Year
Michelle Williams
Candlewood Suites Fayetteville, NC
NHG Supervisor of the Year
Mark Sikkenga
Chief Engineer
Holiday Inn Blacksburg, VA
NHG Associate of the Year
Kimberly Rojas
Guest Service Representative
Hilton Garden Inn Warwick, RI
Community Spirit Award
Holiday Inn Blacksburg, VA
Financial Excellence Award
SpringHill Suites Greensboro, NC
Financial Standard Bearers
Comfort Inn Columbus, OH
Courtyard by Marriott Somerset, NJ
Hilton Garden Inn Savannah Airport, GA
Holiday Inn Blacksburg, VA
Hyatt Place Uncasville, CT
Guest Service Excellence Award
SpringHill Suites Greensboro, NC
Guest Service Standard Bearers
Comfort Inn & Suites Sanford, FL
C ourtyard by Marriott Ocean City, MD
Hilton Garden Inn Columbia, SC
Hilton Garden Inn Warwick, RI
Reservation Sales
Silver Award – Hilton Garden Inn Columbia, SC
Gold Award – SpringHill Suites Greensboro, NC
Platinum Award – Hampton Inn Bowling Green, KY
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