To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial to achieving this goal. In addition to implementing strategies such as celebrating special occasions, offering thoughtful gestures during challenging times,Read more
INSIGHTS
The relationship between team member engagement and job satisfaction is an intriguing one. Though it’s a chicken-and-egg conundrum, the answer is that engaging team members comes first. Studies have shown that job satisfaction hinges on how well the job meets a team member’s emotional needs, and engagement caters to precisely that. With “The Great Resignation”Read more
Few things have created wonder and confusion, like technology. From guest-facing widgets to back-office automation, the technology world has delivered countless solutions designed to save time, create efficiencies, and increase personalization. At the same, time these solutions have often led to countless headaches. While the outcome often falls short of the promise, the outcome isRead more
It is excellent news that the hospitality industry is thriving. However, over the past few years, travel has undergone significant changes. With the onset of Covid-19, many people had more free time than ever before and took advantage of it to explore new destinations. As a result, there was a surge in leisure travel, withRead more
By Tracy Uphold One of the biggest challenges we all face now is there seems to be more to do than time. This isn’t new for me. Like most of you I always seem to keep adding things to my list. The difference now is that everything seems to be urgent and even when I try to build in someRead more
