Ensuring the satisfaction of your team members involves offering benefits that cater to their unique needs. It requires a deep understanding of your workforce and tailoring benefits to different groups within your organization. While your management and sales leaders play a vital role in driving revenue, it’s your team members who interact with guests onRead more
INSIGHTS
When we recently gathered in Asheville, North Carolina, for “Together We Rise” NHG’s 2023 Leadership Conference, we were privileged to hear from three of our owners: Andrew Carey, Gib Carey, and Mike Pleninger. During a panel discussion, they reflected on the past, future, and 33 years of achievements. With a combined 50+ years inRead more
In the fast-paced world of hospitality, service excellence is the ultimate goal. Over the years, the industry has harnessed the power of globalization and cultural acceptance, making a profound impact on its success. Today, leading brands recognize the undeniable benefits of embracing diverse cultures, shaping robust strategies that continually enhance operations. Within the hospitality industry,Read more
In the ever-evolving hospitality industry, understanding what that data tells us is paramount to excellent decision-making. Data can provide insight into operational efficiency and highlight items that enhance the guest experience. The amount of data available makes it easy to become overwhelmed with information. Still, we can zero in on the information that truly servesRead more
To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial to achieving this goal. In addition to implementing strategies such as celebrating special occasions, offering thoughtful gestures during challenging times,Read more
