Lessons in leading through change – As leaders in the hospitality industry, we often embrace the mantra that “every day is different.” It’s a sentiment that resonates deeply with us, for our field encompasses a kaleidoscope of guests, round-the-clock operations, and the occasional curveball thrown our way. Yet, it is precisely what fuels our passion and challenges us to constantly adapt and innovate.
Speaking as someone who loves nothing more than being in a boat on the water, I find an analogy that resonates deeply with our journey. Just as the sea is ever-changing, presenting us with new currents and challenges, so too is the landscape of hospitality. In recent years, our industry has been thrust into unprecedented change. From the global upheaval of the pandemic to the trials of extreme staffing shortages and unpredictable shifts in demand, the waters we navigate today are vastly different from what they were just a few years ago.
And yet, in the face of these challenges, I have witnessed the resilience and adaptability of our team at Newport. Survival alone was not enough; we knew we had to thrive in this new reality. To do so, we embraced change as an opportunity for growth and transformation. We leveraged new tools, embraced emerging technologies, and, perhaps most importantly, remained attuned to the evolving needs and desires of our guests, team members, and partners.
One principle that has remained steadfast throughout this period has been our unwavering commitment to our guests and team members. By placing them at the forefront of our decision-making process, we not only weathered the storm but emerged as the provider of choice in our industry. Our dedication to delivering exceptional experiences for both guests and team members alike has become the cornerstone of our success.
As the saying goes, “a rising tide lifts all boats.” At Newport Hospitality Group, we understand the power of collaboration and collective growth. By fostering a culture of resilience, innovation, and unwavering dedication to service excellence, we not only elevate ourselves but also elevate the entire industry. As we continue to chart our course in this ever-evolving landscape, I am confident that by staying true to our core values and embracing change as an opportunity, we will not only endure but thrive in the face of whatever challenges lie ahead.
By Wayne West III, President and COO
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