Making a Difference in Your Hotel Culture

When your team is at its best and you have incubated a corporate culture of respect, then everything else – be it operations, guest satisfaction or new initiatives – will all fall into place. To help you understand how you can motivate your associates through easy and minor adjustments, here are ten ideas to get you started.

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Newport Hospitality Group Wins Partnership Circle Award from Marriott International

Williamsburg, VA: (May 30, 2017) Newport Hospitality Group Inc., (NHG) a leading hotel management company specializing in select and full-service hotels, received the prestigious Partnership Circle Award from Marriott International at its annual Owners Conference held in Los Angeles. The award recognizes organizations for their support of Marriott hotel brands and their dedication to embodying the spirit of the company’s philosophy of providing outstanding customer service.

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Murphy’s Law of Hospitality

The word ‘hospitality’ might as well be another name for Murphy’s Law because everything that can go wrong in a hotel will and at the worst possible time! Having spent the past two decades working up the ladder of the hospitality sales and revenue management departments, I’ve seen a lot of crazy and truly absurd happenings.

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Newport Hospitality Group Opens Hyatt Place in Blacksburg, Virginia

Newport Hospitality Group Inc., (NHG) a leading hotel management company, has opened a Hyatt Place property in Blacksburg, Virginia directly opposite Virginia Tech University. This hotel features 123 rooms and over 2,500 square feet of meeting space, and is the newest property in the fast-growing Blacksburg-Christiansburg-Radford metropolitan area.

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Every Hotel Has A Responsibility To Inspire

As a manager and leader, the most immediate and controllable situation is your relationship with your staff. If you master this, the guest piece will fall into place. Create an environment where your associates are energized, and you will be rewarded with a business that attracts and retains guests with ease. From our experience, there are three critical behaviors that work to foster and support this degree of excitement – providing relevant and interesting training, building your team through internal promotions and publicly rewarding hard work.

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