(WILLIAMSBURG, VA) – We are so excited! In 1991, our president, Michael Pleninger and Bill Carey set out to build a hotel management company focused on Sales and Marketing and creating exceptional guest experiences. This vision has been met through a dedication to excellence and personalized support. Beginning from scratch, Newport Hospitality Group has grown into a nationally recognized hospitality firm currently representing 35 hotels. We manage many of the best brands in the industry such as Hilton Garden Inn, Hampton Inn, Homewood Suites, Courtyard by Marriott, Springhill Suites, Fairfield Inn, Holiday Inn, Holiday Inn Express and Hyatt Place. Our 20-year legacy of delivering consistent operating and service successes is unsurpassed in the industry
Each property in our portfolio showcases the exemplary service, attention to detail, and warm hospitality that NHG cultivates. We specialize in providing exceptional service for our guests and owners by developing and empowering our staff to focus on great experiences. Our repeat guest rate is envied by the industry.
Newport Hospitality Group hotels have been honored with numerous civic and franchise awards. Our team members are consistently singled out in annual Chamber of Commerce and Visitor Bureau awards as well as with the brands they represent. Our hotel associates are encouraged to give back to their local communities, and we offer a company-wide Community Service Excellence award at our annual General Manager/Director of Sales Retreat.
Complementing our focus on guest experience, we train and reward every associate for their sales efforts. In fact our company’s battle cry from the last 20 years has been “Everybody Sells”. We believe that focusing property level sales on a single department is a thing of the past. Our General Managers and Directors of Sales lead the charge, but everyone in our organization receives sales training – guest service personnel to rooms care associates
Above all, we embrace a set of core values that focus on guest service, employee satisfaction and investor success.
We are forever mindful of the trust and confidences bestowed upon us by our owners and are dedicated to safeguarding their property. We are professional, yet approachable, and can adapt our services to meet the most challenging of situations.
If you take away one thing from this article, we hope it will be that Newport Hospitality Group, Inc. is committed to your success, now and for years to come. Please visit our website www.nhghotels.com for a list of our hotel properties and the services we will offer you as a qualified hotel owner.