By: Bud Nolan When management companies seek to add hotels to their portfolio there are many considerations. Do you own or third-party manage? What are the current financials and how can they be improved? What is the physical condition and location of the asset compared to the comp set? How do the guest satisfaction scoresRead more
INSIGHTS
By: Lizz Chambers Lisa sat down in my office, fidgeting and anxiously squirming in her chair. This once confident, driven and passionate operations person was disappearing before my eyes. It was only two months ago that we had promoted her to Director of Sales for a select-service hotel. Since then her performance had slipped. HerRead more
By: Bud Nolan The value to a hotel of effective mentoring and succession planning cannot be overestimated. Any business is, after all, wrought with pitfalls and pratfalls that can be more easily avoided if a novice has one-to-one access with a veteran. The concern over good mentorship is now coming to the forefront as moreRead more
By: Andrew Carey As hoteliers, we spend our days focused on providing a safe, comfortable refuge for our guests while meeting the challenges of the day. We provide beautiful common areas to gather and commune; we design rejuvenating guestrooms; we care about our customers’ wellbeing. But, at the present, we are leaving our sensitive dataRead more
By: Lizz Chambers Scenario One: You walk by the hotel reception area, you hear the phone ringing and ringing…five…six…seven times. You observe Robert at the front desk checking in a guest and ignoring the phone. So you run to the back office, handle the call and say nothing to Robert. What have you just told Robert? ScenarioRead more
