By: Tania Ghanem There is an old adage in sales, ‘Book the dream, service the nightmare’. I had heard rumblings of this a couple of times early in my hotel sales career, but I didn’t take it seriously. That is, until one hot August day in the midst of wedding season when the unthinkable happened.Read more
INSIGHTS
By: Andrew Carey One of the most challenging aspects of hotel development or major rebranding is deciding whether or not to take on a franchise partner. This decision has extensive ramifications affecting every aspect of the hotel operations as well as investment performance. Choose poorly and your investment could be lost due to excessive feesRead more
By: Bud Nolan When management companies seek to add hotels to their portfolio there are many considerations. Do you own or third-party manage? What are the current financials and how can they be improved? What is the physical condition and location of the asset compared to the comp set? How do the guest satisfaction scoresRead more
By: Lizz Chambers Lisa sat down in my office, fidgeting and anxiously squirming in her chair. This once confident, driven and passionate operations person was disappearing before my eyes. It was only two months ago that we had promoted her to Director of Sales for a select-service hotel. Since then her performance had slipped. HerRead more
By: Bud Nolan The value to a hotel of effective mentoring and succession planning cannot be overestimated. Any business is, after all, wrought with pitfalls and pratfalls that can be more easily avoided if a novice has one-to-one access with a veteran. The concern over good mentorship is now coming to the forefront as moreRead more
