By: Andrew Carey A successful hotel needs to be more than a box with bedrooms. It needs to inspire. It needs to educate. It needs to have a soul. To be clear, I am not just talking about a brand or fancy name and all accompanying brand standards or loyalty program benefits. Those are niceRead more
INSIGHTS
By: Greg Johnson, Vice President of Sales and Marketing Group sales and all other manners of hospitality ‘selling’ are in dire need of a 21st century upgrade because, frankly, the classical model is broken. Specifically, the one-size-fits-all approach to sales no longer works, especially for the hotel industry where our customers’ needs are increasingly complex.Read more
By: Lizz Chambers It’s a new year; a clean slate. Time to put those old myths about being a sales manager to bed. You are a ‘sales leader’, and that is the way you should be perceived by your hotel team. Becoming a sales leader means having the vision to look beyond the status quoRead more
By: Andrew Carey Delivering consistently high guest experiences depends on employing the most enthusiastic associates. We can build the fanciest, most modern hotels, but without exceptional employees, guest loyalty remains elusive. Fortunately, building great associate teams is easier than building great hotels. Most importantly, developing a great team depends on having a great leader. TheRead more
By: Lizz Chambers It can take an exhaustive amount of time to recruit, complete the interview process and properly train new associates. It should not be easy in the slightest to let them go. Once associates are a part of your team, you are, whether you like it or not, financially and emotionally invested inRead more
