In the ever-evolving hospitality industry, understanding what that data tells us is paramount to excellent decision-making. Data can provide insight into operational efficiency and highlight items that enhance the guest experience. The amount of data available makes it easy to become overwhelmed with information. Still, we can zero in on the information that truly servesRead more
INSIGHTS
To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial to achieving this goal. In addition to implementing strategies such as celebrating special occasions, offering thoughtful gestures during challenging times,Read more
The relationship between team member engagement and job satisfaction is an intriguing one. Though it’s a chicken-and-egg conundrum, the answer is that engaging team members comes first. Studies have shown that job satisfaction hinges on how well the job meets a team member’s emotional needs, and engagement caters to precisely that. With “The Great Resignation”Read more
Few things have created wonder and confusion, like technology. From guest-facing widgets to back-office automation, the technology world has delivered countless solutions designed to save time, create efficiencies, and increase personalization. At the same, time these solutions have often led to countless headaches. While the outcome often falls short of the promise, the outcome isRead more
It is excellent news that the hospitality industry is thriving. However, over the past few years, travel has undergone significant changes. With the onset of Covid-19, many people had more free time than ever before and took advantage of it to explore new destinations. As a result, there was a surge in leisure travel, withRead more
