In today’s ever-evolving corporate landscape, embracing diversity and fostering inclusivity has never been more crucial. As the VP of People Services at Newport Hospitality Group, I am deeply committed to leading the charge in cultivating a culture where every voice is heard and everyone is valued. Our upcoming Leadership Conference, themed “Together We Thrive,” underscoresRead more
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As the flowers start to bloom and the warm weather stays, we cannot help but daydream about our favorite spring escapes. From vibrant cities to serene mountain landscapes, there’s something for everyone. These destinations are awaiting you! Fayetteville, NC: Where History Meets Modern Comfort What to Do: Immerse yourself in Fayetteville’s vibrant history by visitingRead more
Lessons in leading through change – As leaders in the hospitality industry, we often embrace the mantra that “every day is different.” It’s a sentiment that resonates deeply with us, for our field encompasses a kaleidoscope of guests, round-the-clock operations, and the occasional curveball thrown our way. Yet, it is precisely what fuels our passionRead more
“When you stop growing, you start dying.” This famous proverb by William Burroughs is probably correct, but I prefer this version – When you stop evolving, you start dying. Life is meant to be an adventure of change, innovation and transformation, and business is no different. We are meant to search out new ways ofRead more
In recent years, the hospitality industry has experienced a significant transformation in its approach to commercial strategy. This shift has been driven by the rapid advancements in digital technology, changing customer expectations, and the need for hotels to stay competitive in an ever-evolving marketplace. As the Vice President of Commercial Strategy at NHG, I’ve witnessedRead more
Ensuring the satisfaction of your team members involves offering benefits that cater to their unique needs. It requires a deep understanding of your workforce and tailoring benefits to different groups within your organization. While your management and sales leaders play a vital role in driving revenue, it’s your team members who interact with guests onRead more
When we recently gathered in Asheville, North Carolina, for “Together We Rise” NHG’s 2023 Leadership Conference, we were privileged to hear from three of our owners: Andrew Carey, Gib Carey, and Mike Pleninger. During a panel discussion, they reflected on the past, future, and 33 years of achievements. With a combined 50+ years inRead more
In the fast-paced world of hospitality, service excellence is the ultimate goal. Over the years, the industry has harnessed the power of globalization and cultural acceptance, making a profound impact on its success. Today, leading brands recognize the undeniable benefits of embracing diverse cultures, shaping robust strategies that continually enhance operations. Within the hospitality industry,Read more
In the ever-evolving hospitality industry, understanding what that data tells us is paramount to excellent decision-making. Data can provide insight into operational efficiency and highlight items that enhance the guest experience. The amount of data available makes it easy to become overwhelmed with information. Still, we can zero in on the information that truly servesRead more
To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial to achieving this goal. In addition to implementing strategies such as celebrating special occasions, offering thoughtful gestures during challenging times,Read more
The relationship between team member engagement and job satisfaction is an intriguing one. Though it’s a chicken-and-egg conundrum, the answer is that engaging team members comes first. Studies have shown that job satisfaction hinges on how well the job meets a team member’s emotional needs, and engagement caters to precisely that. With “The Great Resignation”Read more
Few things have created wonder and confusion, like technology. From guest-facing widgets to back-office automation, the technology world has delivered countless solutions designed to save time, create efficiencies, and increase personalization. At the same, time these solutions have often led to countless headaches. While the outcome often falls short of the promise, the outcome isRead more
It is excellent news that the hospitality industry is thriving. However, over the past few years, travel has undergone significant changes. With the onset of Covid-19, many people had more free time than ever before and took advantage of it to explore new destinations. As a result, there was a surge in leisure travel, withRead more
By Tracy Uphold One of the biggest challenges we all face now is there seems to be more to do than time. This isn’t new for me. Like most of you I always seem to keep adding things to my list. The difference now is that everything seems to be urgent and even when I try to build in someRead more
By Dennis Nessler BITAC Panel Discusses Key Issues For Non-Branded Properties Following Pandemic Being operationally nimble and flexible has served independent hotels well during the ongoing pandemic and in some cases enabled them to outperform their branded counterparts as a result, according to a few leading hotel owners and operators. A trio of executives from companies whichRead more
By Larry Mogelonsky One of the most worrisome aspects of how COVID-19 has affected the hotel industry is that we have had to furlough many of our best people. This doesn’t necessarily have to be the case, though. My hope in writing about the following management company is that hotel owners and operators can see thatRead more
By Greg Johnson We are seeing occupancies declining, groups canceling and jobs being lost. It is easy for hoteliers to get caught up in the vortex of panic and depression. Up until now, many sales leaders have assumed the role of the hotel sparkplug, filled with energy and optimism to cast an uplifting aura throughoutRead more
By Tommy Beyer Why stay in hospitality? Be honest; you have asked yourself this same question a few times. Why stay in this job? Why stay with this company? Why stay in this industry that seems to not be as monetarily rewarding as that of your friends who now work on Wall Street or inRead more
By Greg Johnson There is an interesting relationship between the Egyptian plover, a graceful wader bird species, and the Nile crocodile, and this symbiosis ripped straight from the latest 4K nature documentary series offers a fundamental lesson for any hotel manager or aspiring executive. In the tropical regions of Africa, the crocodile lurks about inRead more
By Greg Johnson The fruitful revenue from your top corporate accounts won’t last forever and inevitably you will have to focus on filling rooms midweek with alternative sources of business for the remainder of 2019 and into 2020. Importantly, it has been widely forecasted that the North American hotel market’s corporate revenues are going toRead more
By Tommy Beyer Undoubtedly you are familiar with the vast amounts of data and statistics that point to the market edging ever closer to a recession. While other industries and their corresponding companies’ share prices will feel the brunt of this economic correction, hotels will inevitably get caught up in the tsunami, if and whenRead more
By: Tommy Beyer You have heard this said before, but why is it so hard to remember and even harder to pay attention to all the minutia that buzzes past your desk every day? Hospitality will always be an industry built on people and personal relationships, so taking the time to connect with your teamRead more
By: Tommy Beyer Who doesn’t like to win? I enjoy watching sportscar racing and it isn’t necessarily the fastest cars that win but the car with the best team behind it. The win goes to the crew that took the time to develop and carry out a great strategy, and this same theme applies toRead more
By: Tommy Beyer Too often it is easy to forget what industry you are working. Hospitality brings with it a few disciplines and peculiarities that distinguish it from other trades, and as a career hotelier I am sorrowfully witness to many of us forgetting these core tenets. While tourism may include restaurants, hotels, airlines, tourRead more
By: Tommy Beyer Never underestimate what this linchpin of a hotel organization can bring to the table. From a large, full service property to a small, select service one, the general manager is the one who sets the tone for the entire hotel, keeps everyone on the same page and ultimately is responsible for theRead more
