Blog

In the fast-paced world of hospitality, service excellence is the ultimate goal. Over the years, the industry has harnessed the power of globalization and cultural acceptance, making a profound impact on its success. Today, leading brands recognize the undeniable benefits of embracing diverse cultures, shaping robust strategies that continually enhance operations. Within the hospitality industry,Read more

In the ever-evolving hospitality industry, understanding what that data tells us is paramount to excellent decision-making. Data can provide insight into operational efficiency and highlight items that enhance the guest experience. The amount of data available makes it easy to become overwhelmed with information. Still, we can zero in on the information that truly servesRead more

To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial to achieving this goal. In addition to implementing strategies such as celebrating special occasions, offering thoughtful gestures during challenging times,Read more

The relationship between team member engagement and job satisfaction is an intriguing one. Though it’s a chicken-and-egg conundrum, the answer is that engaging team members comes first. Studies have shown that job satisfaction hinges on how well the job meets a team member’s emotional needs, and engagement caters to precisely that. With “The Great Resignation”Read more

Few things have created wonder and confusion, like technology. From guest-facing widgets to back-office automation, the technology world has delivered countless solutions designed to save time, create efficiencies, and increase personalization. At the same, time these solutions have often led to countless headaches. While the outcome often falls short of the promise, the outcome isRead more

It is excellent news that the hospitality industry is thriving. However, over the past few years, travel has undergone significant changes. With the onset of Covid-19, many people had more free time than ever before and took advantage of it to explore new destinations. As a result, there was a surge in leisure travel, withRead more

By Tracy Uphold One of the biggest challenges we all face now is there seems to be more to do than time. This isn’t new for me. Like most of you I always seem to keep adding things to my list. The difference now is that everything seems to be urgent and even when I try to build in someRead more

By Dennis Nessler BITAC Panel Discusses Key Issues For Non-Branded Properties Following Pandemic Being operationally nimble and flexible has served independent hotels well during the ongoing pandemic and in some cases enabled them to outperform their branded counterparts as a result, according to a few leading hotel owners and operators. A trio of executives from companies whichRead more

By Larry Mogelonsky One of the most worrisome aspects of how COVID-19 has affected the hotel industry is that we have had to furlough many of our best people. This doesn’t necessarily have to be the case, though. My hope in writing about the following management company is that hotel owners and operators can see thatRead more

By Greg Johnson We are seeing occupancies declining, groups canceling and jobs being lost. It is easy for hoteliers to get caught up in the vortex of panic and depression. Up until now, many sales leaders have assumed the role of the hotel sparkplug, filled with energy and optimism to cast an uplifting aura throughoutRead more

By Tommy Beyer Why stay in hospitality? Be honest; you have asked yourself this same question a few times. Why stay in this job? Why stay with this company? Why stay in this industry that seems to not be as monetarily rewarding as that of your friends who now work on Wall Street or inRead more

By Greg Johnson There is an interesting relationship between the Egyptian plover, a graceful wader bird species, and the Nile crocodile, and this symbiosis ripped straight from the latest 4K nature documentary series offers a fundamental lesson for any hotel manager or aspiring executive. In the tropical regions of Africa, the crocodile lurks about inRead more

By Greg Johnson The fruitful revenue from your top corporate accounts won’t last forever and inevitably you will have to focus on filling rooms midweek with alternative sources of business for the remainder of 2019 and into 2020. Importantly, it has been widely forecasted that the North American hotel market’s corporate revenues are going toRead more

By Tommy Beyer Undoubtedly you are familiar with the vast amounts of data and statistics that point to the market edging ever closer to a recession. While other industries and their corresponding companies’ share prices will feel the brunt of this economic correction, hotels will inevitably get caught up in the tsunami, if and whenRead more

By: Tommy Beyer You have heard this said before, but why is it so hard to remember and even harder to pay attention to all the minutia that buzzes past your desk every day? Hospitality will always be an industry built on people and personal relationships, so taking the time to connect with your teamRead more

By: Tommy Beyer Who doesn’t like to win? I enjoy watching sportscar racing and it isn’t necessarily the fastest cars that win but the car with the best team behind it. The win goes to the crew that took the time to develop and carry out a great strategy, and this same theme applies toRead more

By: Tommy Beyer Too often it is easy to forget what industry you are working. Hospitality brings with it a few disciplines and peculiarities that distinguish it from other trades, and as a career hotelier I am sorrowfully witness to many of us forgetting these core tenets. While tourism may include restaurants, hotels, airlines, tourRead more

By: Tommy Beyer Never underestimate what this linchpin of a hotel organization can bring to the table. From a large, full service property to a small, select service one, the general manager is the one who sets the tone for the entire hotel, keeps everyone on the same page and ultimately is responsible for theRead more

By: Tommy Beyer This is a tough subject to broach; control can give anyone a subconscious and addictive rush. After all, who actually wants to give up control? Certainly not many hotel general managers or any senior executive for that matter. As an owner, though, it can be especially beneficial to give up control ofRead more

By: Tommy Beyer In today’s 24/7 work cycle, is there still such a thing as balance, or is it more important to find ways to seamlessly blend work and life together? I would argue that blending is not the right direction to head in from a personal and professional perspective. To illustrate why this isRead more

By: Tommy Beyer Hoteliers are constantly pulled in countless different directions on a daily basis. Just think of all of the demands you have of your time. On second thought, don’t think of them; it will only stress you out! All the meetings and the persistent distractions can do a number on your concentration. YouRead more

By Larry Mogelonsky The hospitality industry will always be fraught with challenges that we must overcome if we are to stay afloat. But as they say, the more things change the more they stay the same. I’ve always stressed that hospitality is, at its core, a business of people interacting with people. If you areRead more

By Josh Rigsby and Tommy Beyer Hotels in college towns mean big business. Hoteliers salivate over the numerous high-demand events such as graduations, football games, parent weekends and freshman orientation. Capitalizing on these lucrative peak periods has resulted in many small, university-centric municipalities that now have booming hospitality industries with a significant increase in supply.Read more

By Tommy Beyer You’ve likely heard the titular phrase in one shape or another. The concept is that the people who are the best at what they do will get all of the assigned tasks done while those who are not as good can’t seem to find the time. What is it about these so-calledRead more

By Tommy Beyer It is a perfectly valid question. No matter what organization you are in, there are layers. In hotels, there are line level associates, middle managers or department heads and senior executives. I am not here to debate who the lifeline of the property is, but rather to discuss the importance of middleRead more