Blog

The days of free HBO and touting an ironing board and coffee maker as room features that delight guests are long gone. The hotel and hospitality industry has seen many changes over the years in services offered, product specifications, and how teams interact with guests. Today, features like lightning-fast Wi-Fi, water bottle filling stations, andRead more

Newport Hospitality Group Presents “Peer Perspective with Chef Jonathan Kapfer” Meet Jonathan Kapfer, the passionate and experienced Executive Chef at Hilton Garden Inn Brunswick. His love for food and the culinary world began at the age of 13 when he took his first job as a busboy at a Denny’s restaurant. Though it wasn’t glamorous,Read more

In today’s fast-paced and ever-evolving business environment, the strength of a company lies not just in its products or services but in the team driving those results. How do you build a team that not only works together but thrives together? It goes beyond job descriptions and competitive pay; it’s about creating a shared senseRead more

As the air turns crisp and the leaves transform into vibrant shades of red, orange, and yellow, fall becomes the ideal time for a weekend escape. Whether you’re looking to explore historic sites, enjoy scenic drives, or immerse yourself in local culture, these five hotels offer the perfect base for your autumn adventures. Williamsburg BestRead more

Explore the Legacy of Thomas Edison Step into a world of innovation and history at the Courtyard West Orange, where modern comfort meets the brilliance of the past. Located just a short drive from the Thomas Edison National Historical Park, our hotel offers the perfect blend of convenience and relaxation for history enthusiasts. Begin yourRead more

Mentorship, in its simplicity, is the guidance provided by an experienced individual to support and develop the potential of another person. Reflecting on my nearly two decades in the hospitality industry, mentorship has been a cornerstone of my career. From my beginnings as a Night Auditor to my current role as Vice President of Operations,Read more

In today’s business landscape, the role of third-party management companies has emerged as a cornerstone of operational success. These entities specialize in offering comprehensive solutions that streamline operations, enhance efficiency, and drive profitability across various industries. From hospitality to real estate and beyond, their impact is profound and multifaceted.   Operational Expertise and Efficiency OneRead more

Whether you’re planning a cross-country road trip or simply exploring new destinations, each city in the United States offers a unique blend of attractions, culture, and culinary delights. In this blog post, we’ll guide you through some of these not-to-be-missed activities in Pittsburgh, PA, Columbia, SC, Jacksonville Beach, FL, and Asheville, NC. Pittsburgh, Pennsylvania ThingsRead more

In the ever-evolving, fast-paced landscape of hotel digital marketing, maintaining momentum is key to navigating the challenges and opportunities it presents. At Newport Hospitality Group (NHG), we’ve found success by embracing three core principles: methodical execution, continuous optimization, and relentless innovation. Our business is about people, and our digital strategy is no exception. It’s aboutRead more

In the hospitality industry, where customer satisfaction is directly linked to operational success, hotel managers are increasingly turning to data-driven decision-making (DDDM) as a cornerstone of effective leadership. This approach enables them to optimize every aspect of their operations, from room pricing to guest services. Here’s how data-driven leadership is transforming hotel management.   UnderstandingRead more

In today’s ever-evolving corporate landscape, embracing diversity and fostering inclusivity has never been more crucial. As the VP of People Services at Newport Hospitality Group, I am deeply committed to leading the charge in cultivating a culture where every voice is heard and everyone is valued. Our upcoming Leadership Conference, themed “Together We Thrive,” underscoresRead more

As the flowers start to bloom and the warm weather stays, we cannot help but daydream about our favorite spring escapes. From vibrant cities to serene mountain landscapes, there’s something for everyone. These destinations are awaiting you! Fayetteville, NC: Where History Meets Modern Comfort What to Do: Immerse yourself in Fayetteville’s vibrant history by visitingRead more

Lessons in leading through change – As leaders in the hospitality industry, we often embrace the mantra that “every day is different.” It’s a sentiment that resonates deeply with us, for our field encompasses a kaleidoscope of guests, round-the-clock operations, and the occasional curveball thrown our way. Yet, it is precisely what fuels our passionRead more

“When you stop growing, you start dying.” This famous proverb by William Burroughs is probably correct, but I prefer this version – When you stop evolving, you start dying. Life is meant to be an adventure of change, innovation and transformation, and business is no different. We are meant to search out new ways ofRead more

In recent years, the hospitality industry has experienced a significant transformation in its approach to commercial strategy. This shift has been driven by the rapid advancements in digital technology, changing customer expectations, and the need for hotels to stay competitive in an ever-evolving marketplace. As the Vice President of Commercial Strategy at NHG, I’ve witnessedRead more

Ensuring the satisfaction of your team members involves offering benefits that cater to their unique needs. It requires a deep understanding of your workforce and tailoring benefits to different groups within your organization. While your management and sales leaders play a vital role in driving revenue, it’s your team members who interact with guests onRead more

  When we recently gathered in Asheville, North Carolina, for “Together We Rise” NHG’s 2023 Leadership Conference, we were privileged to hear from three of our owners: Andrew Carey, Gib Carey, and Mike Pleninger. During a panel discussion, they reflected on the past, future, and 33 years of achievements. With a combined 50+ years inRead more

In the fast-paced world of hospitality, service excellence is the ultimate goal. Over the years, the industry has harnessed the power of globalization and cultural acceptance, making a profound impact on its success. Today, leading brands recognize the undeniable benefits of embracing diverse cultures, shaping robust strategies that continually enhance operations. Within the hospitality industry,Read more

In the ever-evolving hospitality industry, understanding what that data tells us is paramount to excellent decision-making. Data can provide insight into operational efficiency and highlight items that enhance the guest experience. The amount of data available makes it easy to become overwhelmed with information. Still, we can zero in on the information that truly servesRead more

To succeed in the highly competitive hotel industry, providing exceptional service and creating memorable guest experiences is essential. Understanding why guests choose your hotel and using that knowledge to offer an elevated experience is crucial to achieving this goal. In addition to implementing strategies such as celebrating special occasions, offering thoughtful gestures during challenging times,Read more

The relationship between team member engagement and job satisfaction is an intriguing one. Though it’s a chicken-and-egg conundrum, the answer is that engaging team members comes first. Studies have shown that job satisfaction hinges on how well the job meets a team member’s emotional needs, and engagement caters to precisely that. With “The Great Resignation”Read more

Few things have created wonder and confusion, like technology. From guest-facing widgets to back-office automation, the technology world has delivered countless solutions designed to save time, create efficiencies, and increase personalization. At the same, time these solutions have often led to countless headaches. While the outcome often falls short of the promise, the outcome isRead more

It is excellent news that the hospitality industry is thriving. However, over the past few years, travel has undergone significant changes. With the onset of Covid-19, many people had more free time than ever before and took advantage of it to explore new destinations. As a result, there was a surge in leisure travel, withRead more

By Tracy Uphold One of the biggest challenges we all face now is there seems to be more to do than time. This isn’t new for me. Like most of you I always seem to keep adding things to my list. The difference now is that everything seems to be urgent and even when I try to build in someRead more

By Dennis Nessler BITAC Panel Discusses Key Issues For Non-Branded Properties Following Pandemic Being operationally nimble and flexible has served independent hotels well during the ongoing pandemic and in some cases enabled them to outperform their branded counterparts as a result, according to a few leading hotel owners and operators. A trio of executives from companies whichRead more