Services

Training

Give hotel associates the tools necessary to give guests extraordinary service

Approach
Newport Hospitality Group prides itself in creating unique training programs that support multiple hotel brands. Our training starts with the basics, but extends to instill pride, internalize high standards and foster a feeling of teamwork. Newport Hospitality Group's comprehensive and proven training methods of cover every department of your hospitality business and focus on forging an efficient and enthusiastic operations team.

Experience
Our training program is led by Lizz Chambers, CHE, CHA Vice President of Associate Engagement. Lizz has over 30 years of industry experience in designing educational programs and providing on-site training and guidance for company managed hotels.

Activities
Newport Hospitality is committed to providing the most extensive training in the industry. This approach drives superior results. In summary, NHG Programs & Support Training include:

  • Mystery Shopping
  • Human Resources
  • Customer Service
  • Certification on all levels
  • Sales Enhancement
  • Safety & Security
  • Supervisory Skill Builders