News

Losing Great People Is Not An Option

It can take an exhaustive amount of time to recruit, complete the interview process and properly train new associates. It should not be easy in the slightest to let them go. Once associates are a part of your team, you are, whether you like it or not, financially and emotionally invested in their future. So, you should do your utmost to ensure that this investment doesn’t slip away.

Continue reading

Lizz Chambers, CHA/CHE, Named Vice President of Associate Engagement

January 5, 2017 (Williamsburg, VA) – Newport Hospitality Group, Inc. (NHG) announced the appointment of Lizz Chambers as Vice President of Associate Engagement. Prior to this, Lizz has worked with NHG for over 20 in various positions. NHG is a leading hotel management company specializing in select and full-service hospitality brands.

Continue reading

Lizz Chambers Appointed as CHA/CHE Vice President of Associate Engagement

Lizz Chambers Appointed as CHA/CHE Vice President of Associate Engagement for Newport Hospitality Group

Continue reading

Building a Great Hotel from the Inside Out

The one common characteristic of ‘great’ hotels is that guests reward them by spending significantly more than average and returning frequently. Distinctive from other ‘good’ hotels in the comp set, these ‘great’ hotels become guests’ hotel of choice, often regardless of price, condition and brand.

Continue reading

Book the Dream, Service the Nightmare

The following is not only a great story of hoteliers coming to the rescue, but also an invaluable lesson as to how your reactions to difficult situations will help you first recover and then gain customers for life.

Continue reading